Frequently Asked Questions

Yes. Honest reviews of your rental experience are protected speech in the United States. Stating opinions ("the landlord was rude") and verifiable facts ("the heat was broken from December to March") is fundamentally different from making things up — only the latter creates legal exposure.

They can try, but defamation suits over genuine consumer reviews rarely succeed. Many states have anti-SLAPP laws that let courts dismiss frivolous suits early and award attorneys’ fees to the defendant. We don’t hand over user information without a valid legal process, and we don’t take down reviews just because someone got a lawyer to send a letter.

New accounts default to anonymous. Your review will show a randomly generated pseudonym instead of your real name. You can toggle anonymity per review on the rating form — leave one review with your name on the record and another anonymously with no contradiction.

Only if you choose to attach it. Anonymous reviews show a pseudonym; non-anonymous reviews show whatever display name you set in your profile (which can be different from your legal name). Your email is never shown publicly.

Slang for a landlord who systematically neglects their properties — ignores repair requests, lets buildings fall into code violations, leaves health and safety issues unaddressed — usually while still collecting rent. The term has no legal definition; it’s a description of behavior, not a job title.

Yes. Ratings can be updated at any time from your profile — your latest version is what shows up on the property page. Comments can be deleted by you from the "My content" page. Deleting your own content does not count as a takedown, doesn’t generate a strike, and doesn’t notify anyone.

Through a formal DMCA process under § 512(c) of the Copyright Act. Anyone claiming a review infringes their copyright can file a takedown notice; we mechanically process it without judging the merits. Tenants whose content is taken down can file a counter-notice, which restores the content after 14 days unless the claimant files suit.

Not currently. Reviews are tied to honest first-person experience and we rely on community reporting plus moderation to flag obviously third-hand or fabricated reviews. We don’t require lease documents or other tenancy proof.

Property owners and managers can report content via the in-page reporting flow. Reports go into our moderation queue. Landlords with copyright concerns specifically (e.g., listing photos used without permission) should use the DMCA process instead. We do not remove honest negative reviews on request.

Yes. Reading reviews is free and requires no account. Posting reviews is free with a verified-email account. We do not sell ads, do not run lead-gen for property managers, and do not charge landlords for "reputation management."

Sign-up and login are gated by Cloudflare Turnstile, an invisible bot-detection challenge that escalates to a visible puzzle only on suspicious traffic. Posting a review or comment additionally requires a confirmed email address — you sign up instantly, but the confirmation link in the welcome email has to be clicked before you can post. We don’t collect phone numbers and we don’t use SMS verification.

Area ratings (city, state, zip) are computed on the fly from the underlying property reviews — they’re an aggregation, not a stored value. A city’s average rating reflects every reviewed property in that city, weighted by how many reviews each property has.

No — please don’t. Reviews from people who didn’t actually rent the place dilute the signal for everyone else. Reports of obviously third-hand reviews go into the moderation queue.

Three valid strikes within a rolling window terminates the account’s posting access — a federal safe-harbor requirement, not our preference. Strikes can be cleared by filing successful counter-notices on the underlying takedowns. Same content can’t generate two strikes; the system is designed to resist abuse from a determined claimant.